Test Shop 2 support
Order and shop messages now go through verified customer support tickets, so the shop gets the right order history and spam stays out. Log in or create an account for shop support. Use the form below only for Basildon Delivery platform or account-access enquiries.
For order problems, delivery questions, payment/refund follow-up, or messages for Test Shop 2.
Log in or create an account first. We do not send guest messages directly to shops.
Use this if you cannot log in, cannot access an account, or need help getting back into the platform.
Tell us the email address on the account and what goes wrong when you try to sign in.
For website, account, or payment-page problems while using Test Shop 2. This goes to Basildon Delivery, not directly to the shop.
Include what page you were on, what you clicked, and any error message you saw.
For local shops that want to join, need onboarding information, or have a business/platform question.
Tell us the shop name, postcode, and the best way to contact you.
For riders who want to join, have an activation/document question, or need help with rider account access.
Tell us whether you already have a rider login or invite link.
For general questions about Basildon Delivery, local coverage, the pilot, or platform contact.
Give us the useful details and we will route it to the right person.
Basildon Delivery contact
This form goes to Basildon Delivery/admin. It is not a guest message to a shop. For shop or order support, log in and open a support ticket.